Frequently Asked Questions

Your customers connect to your virtual shop via link or QR code from their phone, tablet or computer. They browse your menu, place their order and track it transparently. You receive the order on your kitchen screen and admin panel, then prepare it according to your agreed conditions. Your shop is created on commande.app, vorbestellung.app or preordine.app depending on your canton.

No, your customers don't need to download anything. Thanks to PWA technology, they can add your shop to their home screen with one tap — no download, no waiting. All steps are clearly explained in the customer interface.

Credit cards (Visa, Mastercard), Twint, and cash on pickup. Online payment can be added as an optional feature.

No. As long as your membership is active, your shop remains accessible and your customers can order under your conditions. You can cancel anytime — no fees.

No. Unlike global platforms, you only pay a fixed monthly fee. Since your customers don't pay extra commissions, they stay loyal to your platform — your earnings are 100% yours.

After you register, our customer advisor contacts you to create your menu and generate your QR code and link. Then our technical team sets up the tablet and printer for your kitchen as quickly as possible.

Yes. You can add, update, mark as out of stock or delete products from your admin panel. All prices, promotions and availability are completely under your control.

No. If your restaurant doesn't do delivery, you don't need this service. With 'Pickup' or 'Dine-in' options, you still offer your customers a no-wait experience — they order ahead and save time. The delivery module is optional (+100 CHF/month).

You get unlimited updates throughout your subscription — the system is constantly improving. There's detailed documentation, and we respond quickly to any questions via email or chat.

Yes, the system supports multiple branches. Each location operates independently with its own menu and orders. You manage everything from one central dashboard. Customers stay organized, management stays easy.

No, customers can order as members or as guests — whatever they prefer. Our priority is convenience and a smooth ordering experience.

All of them. Phone, tablet, computer — our responsive design runs fast and smooth on any screen size.

Yes, you can set up daily specials, discounts and featured products. Manage your promotions easily from the admin panel.

No, online payment is completely optional. You can offer cash-only payment on pickup if you prefer.

Yes, SMS verification can be enabled optionally. Customers confirm their number when registering for a more secure experience.